Are you a customer‑focused professional with strong communication skills and a positive attitude? We are seeking a Customer Contact Centre Representative to join an insurance support team, acting as a first point of contact for customers and providing professional, efficient assistance across multiple channels. This role offers a supportive environment with full on‑the‑job training and a structured buddy system, making it suitable for both experienced candidates and those looking to build a career in insurance and customer service.
In this role, you will handle incoming calls, chats, and emails, respond to insurance‑related enquiries, provide quotations and conclude sales where applicable, and offer clear information on products and claims. You will issue and send client documentation, work closely with internal departments to resolve queries, and ensure all interactions meet service and quality standards. Your contribution will help ensure customers feel supported, informed, and confident throughout their experience.
We’re looking for someone fluent in both Maltese and English, computer‑literate, and comfortable working in a fast‑paced contact centre environment. Strong communication, problem‑solving skills, and a customer‑oriented mindset are essential, along with the ability to work well under pressure and as part of a team. Experience in insurance, contact centres, or customer care is an advantage, but not essential, as comprehensive training is provided. If you enjoy helping people and delivering high‑quality service, we'd love to hear from you! Apply now by contacting Jake on 99002433/27794553.
