Are you a motivated leader with a passion for customer service and team performance? We are seeking a Contact Centre Team Leader to oversee daily operations, support a team of agents, and ensure the consistent delivery of high‑quality customer experiences. This role offers the opportunity to play a key part in driving operational success while contributing to a culture of continuous improvement within a fast‑paced contact centre environment.
In this role, you will act as the main point of support for call centre agents, providing guidance, coaching, and performance feedback to help them achieve targets. You’ll monitor real‑time operations, manage schedules and attendance, and track performance against KPIs while identifying opportunities for improvement. You will also handle escalated customer interactions, prepare reports for management, and support the onboarding and training of new team members, ensuring the team remains engaged, efficient, and well‑equipped to deliver excellent service.
We’re looking for someone with contact centre experience, strong communication and problem‑solving skills, and the ability to lead under pressure. Previous supervisory experience is an advantage, along with familiarity with contact centre systems and performance tracking tools. The ideal candidate will be organised, analytical, and confident motivating a team to achieve results. If you enjoy leadership, coaching, and driving service excellence, we'd love to hear from you! Apply now by contacting Jake on 99002433/27794553
