Are you an organised and customer-focused professional with a passion for delivering exceptional service and ensuring operational excellence? We are seeking an Aftersales Service Coordinator to play a pivotal role in managing aftersales support operations within a technical services environment. This position offers the opportunity to act as the key link between customers, technical teams, and internal departments, ensuring service requests, maintenance schedules, and repair activities are coordinated efficiently while maintaining the highest levels of customer satisfaction.
In this role, you will serve as the primary point of contact for customers requiring aftersales support, handling service enquiries and coordinating maintenance visits, inspections, repairs, and emergency callouts. You will work closely with technicians to schedule and dispatch resources effectively, process quotations and work orders, maintain accurate service records, and ensure all customer interactions are documented appropriately. A key aspect of the role will involve proactively following up with clients, resolving service-related issues, managing complaints professionally, and ensuring a seamless customer experience from initial request through to successful completion.
You will also collaborate closely with internal stakeholders, including technical, sales, procurement, and logistics teams, to ensure service delivery meets customer expectations and operational requirements. Monitoring service performance, supporting continuous improvement initiatives, and contributing to customer retention strategies will form an important part of your responsibilities. Additionally, you will help ensure compliance with relevant service agreements, quality standards, and industry regulations while identifying opportunities to improve efficiency and add value to customers.
We are looking for a proactive and highly organised professional with previous experience in aftersales support, customer service, service coordination, or administrative operations. The ideal candidate will possess excellent communication and interpersonal skills, strong attention to detail, and the ability to manage multiple priorities within a fast-paced environment. Experience working within technical services, maintenance, engineering, facilities management, security systems, or similar industries would be considered an asset. Familiarity with Microsoft Office applications and service management or ERP systems is advantageous. If you thrive in a customer-centric role, enjoy coordinating multiple stakeholders, and take pride in delivering efficient and professional service, this role offers an excellent opportunity to further develop your career. Contact Jake on 99002433 for more info
