Are you a supportive, people‑focused professional looking to build a meaningful career in financial services? We are seeking a Customer Services Call Handler to join a well‑established pensions provider operating across multiple international jurisdictions. This role offers the chance to become part of a customer‑centric team, supporting members and financial advisers while gaining valuable experience in pension administration.
In this role, you will act as the first point of contact for incoming calls and written enquiries, offering clear, professional guidance on routine pension‑related questions. You’ll work closely with the wider administration team, assisting with day‑to‑day tasks and ensuring client records are accurate and compliant with internal procedures and regulatory requirements. More complex or technical queries will be escalated to senior administrators, giving you the opportunity to learn and grow in a structured environment.
Your work will play an important part in delivering a seamless customer experience, supporting the timely processing of pension administration tasks, and maintaining high service standards for both members and advisers. If you enjoy helping people, communicating clearly, and working in an organised, fast‑paced environment, this role gives you a strong foundation for career development within the financial services sector.
We’re looking for someone with excellent communication skills, strong attention to detail, and confidence handling inbound calls. The ability to prioritise work, meet deadlines, and operate both independently and within a team is essential. Customer service experience within financial services is desirable but not required, and recent graduates are welcome to apply as full training is provided. If you’re enthusiastic, eager to learn, and ready to build a future in a supportive and inclusive workplace, we want to hear from you! Apply now by contacting me on jake.bruno@reed.com.mt or +356 27794553/ 99002433.
